Panel Discussion: Improving the Patient Experience

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Meet Lisa T. Mcdonald, project coordinator and operating room nurse at Canton-Potsdam Hospital in Potsdam, New York, and Mary Linda Rivera, Senior Director at the Cleveland Clinic’s Office of Patient Experience in Cleveland, Ohio. Here’s what they have to say about the role nurses play in improving the patient experience.

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Make sure you check out the entire July 2013 issue of Nursing Notes, looking at ways nurses improve the patient experience. You can read the entire issue online at www.discovernursing.com and don’t miss the other Nursing Notes Live episode this month where I interview our Get To Know Nurse Know Sara Reges, a nurse who used her personal family experiences to create a better experience for patients with traumatic brain injuries. You’ll find this and other podcast episodes at the Nursing Notes by Johnson & Johnson Facebook page, and in the podcast area in iTunes.